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Interpersonal Skills

Interpersonal skills are an important subset of emotional intelligence. No matter which position we are in, how many subordinates we have and what we would like to achieve, we meet people and we need to get along with them. If we don’t manage to create good relationships, an interesting position with interesting tasks can become unpleasant, difficult and likely intolerable. Relations in the workplace are the result of many factors, but the level of managing our relationships is something which we are in control of. The same is valid with our customers. Many processes, techniques and outlines for dealing with customers, subordinates, managers etc. exist which are good to know. But knowledge of techniques cannot substitute our ability (in the worst case, inability) to create friends rather than enemies and to appear as a credible person rather than a manipulator. Sometimes, unfortunately, there is a difference between “How we think” and “How people perceive us”. In the training we will: think about how to deal with others, in order for them to be open to cooperate with us; identify which of our stereotypes (often unconscious) have a negative impact; get acquainted with principals which, if we follow, should enable us to get along with people well.

Goals

  • To think over and analyze our own approaches to people.
  • To realize which reactions can our own behavior invoke.
  • To get to know basic principals of successful dealing with people, which function in most situations.
  • To practice new processes in model situations.
  • To find possibilities how to improve with regard to new knowledge and skills.

Content

  • Importance of the first impression
  • Role of self confidence in work and private relationships
  • Immediate expression of thoughts
  •  Ability to remember names
  • Principals for keeping and development of good relationships
  • Organizing of group / leadership skills
  • Negotiating solutions and conclusions / ability to facilitate Personal connection / good friends / team players
  • Getting people to cooperate
  • Formulation of appreciation and its importance
  • Empathy
  • Importance of enthusiasm for relationships between people
  • Creating an atmosphere of trust and cooperation

Methodology

  • Program is run in an interactive way.
  • The important part of the program is an analysis of real work situations (in the area of building relationships with people) and looking for individual processes for its improvement.

Length

Public course length:
1 day
Course for company length:
1 day - 4 days

Tailored course

We can also offer you this course tailored individually to your needs.

Contact us on info@elseaz.cz or +420 283 850 416.

Nearest public courses:

No public course is currently available. Please do not hesitate to contact us if you are interested in this course.

 

Do you have question regarding this product?

We will gladly answer any questions you may have regarding this product.
You can use the on-line form or call us at +420 283 850 416

Told about Interpersonal Skills:

Director of Finance and Administration - Pražská strojírna a.s.

Lenka Komůrková

Pražská strojírna a.s.

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