We lead our trainings interactively, with emphasis on the active involvement of the participants. With us, people learn and master techniques of doing things in new, more efficient ways. Depending on necessity, other methods facilitating the natural learning process are used, such as coaching or moderated discussions. We can prepare each training to specifically suit the needs of your company.
Basic principles of human relations, that come out of human nature. Suitable for those, who feel, that dealing with other people is stressful for them and that their plans and goals often end because of the lack of their ability to deal with and influence people.
Principles of presentation, creating appropriate structure of presentation, using visual aids, body language, answering unpleasant questions. The program uses feedback with the help of a video camera.
Communication in situations in which different sides have different points of view and an optimal solution is different for each of them and negative emotions dominate over logic.
Key moments in telephone contact, importance of first impression, solving conflicts on the telephone, utilization of voice. Suitable for employees in receptions, call centers, back office.
What abilities, skills and attitudes play a role in whether a person is a good team player, can overcome daily stress situations, or if he/she has the potential to lead a team?
Structure of an appraisal form, competencies, goal setting, structure of an appraisal and the way how it is led, expected and reached results.
Becoming acquianted with core of stress, how it appears and grows, what we can do in order to anticipate it and which techniques can help us to get out of stress.
One of the most frequently used typologies, helps specify differences between people, improve communication and cooperation based on a better understanding of ourselves and others, knowledge of this typology enriches our leadership skills.
Acquirement the basic rules of etiquette by making phone calls, writing and also during business dinners, possible difficulties.
What is and what it is't a team, phases of team development, Belbin's team roles and how to use this methodology.
Familiarization with different types of meetings and appropriate facilitating tools.
Basic principals of customer care, how to surpass client’s expectations, communication via phone, conflicts nad claim solving.
How to handle with clients so that we can offer other services and products, finding out needs, offering advantages, solving objections
The goal of the workshop is to clarify the hidden impact of cultures on our behavior; to understand the thinking and behavior of clients who come from different environments; and to be able to use it while serving clients, negotiations and solving conflicts.
The course helps people understand what the burnout syndrome is, why it happens, what we can do in order to prevent it and how burnout syndrome relates to stress.
The difference between personal and phone communication, creation of a positive first impression and sustaining it, opening and closing of the phone call, how to react to objections and complaints, and determining the potential of increasing sales.
In the course we will think about what motivates people, what makes us active, how we can use these ideas during communication; we will also practice some model situations.