We lead our trainings interactively, with emphasis on the active involvement of the participants. With us, people learn and master techniques of doing things in new, more efficient ways. Depending on necessity, other methods facilitating the natural learning process are used, such as coaching or moderated discussions. We can prepare each training to specifically suit the needs of your company.
Key moments in telephone contact, importance of first impression, solving conflicts on the telephone, utilization of voice. Suitable for employees in receptions, call centers, back office.
Structure of an appraisal form, competencies, goal setting, structure of an appraisal and the way how it is led, expected and reached results.
...and 16 more for Asistents
Basic principles of negotiation, setting borders and looking for solutions acceptable for both sides. Suitable for salespeople, whose competence is closing contracts including the change of conditions.
Basic principals of customer care, how to surpass client’s expectations, communication via phone, conflicts nad claim solving.
What is and what it is't a team, phases of team development, Belbin's team roles and how to use this methodology.
...and 19 more for HR
One of the most frequently used typologies, helps specify differences between people, improve communication and cooperation based on a better understanding of ourselves and others, knowledge of this typology enriches our leadership skills.
To become acquainted with basic skills which we need in order to successfully lead trainings for adults.
...and 8 more for Internal trainers
How can we find and choose the right peopl, what should the role of the HR Manager be and what is the role of the Line Manager in the process, which of our expectations are unreal and which ones we should keep.
...and 35 more for Management
...and 5 more for Others
Using arguments, differentiation between evidence and statement, appropriate formulations, persuasive techniques.
Structure of an appraisal form, competencies, goal setting, structure of an appraisal and the way how it is led, expected and reached results.
What abilities, skills and attitudes play a role in whether a person is a good team player, can overcome daily stress situations, or if he/she has the potential to lead a team?
Communication in situations in which different sides have different points of view and an optimal solution is different for each of them and negative emotions dominate over logic.
...and 19 more for Specialists
Importance of changes, why we don't like them, how to manage an individual change, steps of process of group change, how to lead people in process of change
Familiarization with different types of meetings and appropriate facilitating tools.
...and 15 more for Supervisors
ASW Systems a.s.
"We wanted to improve the quality of telephone consultations with our clients. We are a Software Company and that is why our consultants have to be experts in the…"
Take a look at our price list.
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