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Trainings and courses

We lead our trainings interactively, with emphasis on the active involvement of the participants. With us, people learn and master techniques of doing things in new, more efficient ways. Depending on necessity, other methods facilitating the natural learning process are used, such as coaching or moderated discussions. We can prepare each training to specifically suit the needs of your company.

Find course exactly for you, it is simple:

Courses we offer:

For Asistents

Personality Typology based on MBTI

One of the most frequently used typologies, helps specify differences between people, improve communication and cooperation based on a better understanding of ourselves and others, knowledge of this typology enriches our leadership skills.

Communication with customers via phone

The difference between personal and phone communication, creation of a positive first impression and sustaining it, opening and closing of the phone call, how to react to objections and complaints, and determining the potential of increasing sales.

For Employees of call centers, help desks, customer service departments

Interpersonal Skills

Basic principles of human relations, that come out of human nature. Suitable for those, who feel, that dealing with other people is stressful for them and that their plans and goals often end because of the lack of their ability to deal with and influence people.

Burnout Syndrome – Mental Hygiene

The course helps people understand what the burnout syndrome is, why it happens, what we can do in order to prevent it and how burnout syndrome relates to stress.

For HR

Empowerment

How to create a context of cooperation, in which people identify themselves with the common vision and are willing to assume responsibility for achieving the goals, difference between promise and commitment, common "court".

For Internal trainers

Personality Typology based on MBTI

One of the most frequently used typologies, helps specify differences between people, improve communication and cooperation based on a better understanding of ourselves and others, knowledge of this typology enriches our leadership skills.

Motivation and selfmotivation

In the course we will think about what motivates people, what makes us active, how we can use these ideas during communication; we will also practice some model situations.

For Management

Leadership for Middle Management

Key areas for leading people (interpersonal skills, communication, leading people, processes, self-development, people development)

For Others

For Salesmen and key account managers

Negotiation

Basic principles of negotiation, setting borders and looking for solutions acceptable for both sides. Suitable for salespeople, whose competence is closing contracts including the change of conditions.

Etiquette in Professional Environments

Acquirement the basic rules of etiquette by making phone calls, writing and also during business dinners, possible difficulties.

For Specialists

Professional Communication in Difficult Situations

Communication in situations in which different sides have different points of view and an optimal solution is different for each of them and negative emotions dominate over logic.

For Supervisors

Professional Communication in Difficult Situations

Communication in situations in which different sides have different points of view and an optimal solution is different for each of them and negative emotions dominate over logic.

Burnout Syndrome – Mental Hygiene

The course helps people understand what the burnout syndrome is, why it happens, what we can do in order to prevent it and how burnout syndrome relates to stress.