Elseaz.cz > About Else AZ > References > American Express, spol. s r.o.

Michael Fabián

Managing Director for Czech Republic, American Express, spol. s r.o.

We have already cooperated with Else in the past. Now we have contacted them in order to prepare a Customer Care course for us.

We place high demands on our colleagues in our customer care department – communication with clients on a professional level, empathy, individual approach, promptly solving possible complaints, flexibility in solving nonstandard situations and permanent positive attitude. These were topics on which the training was focused.In our cooperation with Else we appreciate the following:
  • Careful and precise preparation before the trainings started
  • The trainer has long term experience from customer care including the international area.
  • Because of this she was able to give relevant examples which helped to understand and retain key points.
  • Participants were positively surprised – the course exceeded their expectations.